Refund policy

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 14-day exchange and store credit policy, which means you have 14 days after receiving your item to request a return or exchange. Please note that we do not offer cash refunds — all approved returns are issued as store credit only.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. To start a return or exchange, please contact us at info@shopgodoh.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we've received and inspected your return, and let you know if the return or exchange was approved or not. If approved, your store credit will be issued immediately.

Please contact us at info@shopgodoh.com for more information.