Shipping policy

Domestic and International Shipping Times

To ensure the secure delivery of your order, GODOH is unable to ship to post office boxes.

UPS & DHL delays are out of our control. If your order has not arrived within 14 business days, please email us at info@shopgodoh.com and we will fix this for you.

Orders placed during sale periods could take up to 10 extra business days to be dispatched.

For international orders, allow 7 to 21 business days for orders to be received. UPS & DHL have end-to-end tracking.

Customs Policy

Orders for delivery outside the USA may be subject to import taxes and/or duties. Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery. If your package is subject to import customs or duties, your postal provider will notify you directly.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and are beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate costs is by contacting your local carrier or customs office.

Please do not refuse a delivery due to customs fees. If you refuse delivery for any reason, your package will be returned to us and DHL will charge a return fee, which must be covered by the customer. If we do not hear back from you, the package will be considered abandoned and disposed of by DHL — your order will not be eligible for a refund. GODOH reserves the right to withhold the cost of return shipping and duties from any applicable refund.

Additional Policies

• The customer is responsible for paying return shipping costs on all returned items.
• GODOH is NOT responsible for lost or stolen packages.
• Shipping costs are non-refundable.
• Once an order has been shipped and is in transit, it can no longer be canceled.